A1 Quality Home Care Limited
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Sponsor Details
| Organisation | A1 Quality Home Care Limited |
|---|---|
| Sponsor ID | 16zrdqe |
| Status | active |
| Location | Colchester |
| Website | — |
| Route | Skilled Worker |
| Type & Rating | Worker (A rating) |
| Effective Date | 2026-06-15 |
Sponsorship Licence History
Status changes (5)
Active
was Removed
2026-06-15 15:57:41
Removed
was Active
2026-06-10 13:59:59
Active
was Removed
2026-05-03 03:06:16
Removed
was Active
2026-05-02 20:35:13
Active
2026-05-02 19:54:39
CQC only applies to healthcare providers. Many sponsors won't have a CQC record.
Quality Homecare
Postcode: TN34 2RR
Overview
| Latest Inspection | 28 August 2018 |
|---|---|
| Report Published | 3 October 2018 |
| Latest Review | 3 October 2018 |
provider.providerId
1-101676936
provider.locationIds.0
1-121750299
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1-15112550434
provider.locationIds.2
1-2370281506
provider.locationIds.3
1-9299061091
provider.organisationType
Provider
provider.ownershipType
Organisation
provider.type
Social Care Org
provider.name
A1 Quality Home Care Limited
provider.brandId
BD214
provider.brandName
BRAND Cera Care
provider.odsCode
AQN8
provider.registrationStatus
Registered
provider.registrationDate
2010-10-01
provider.companiesHouseNumber
05072770
provider.postalAddressLine1
Crown House
provider.postalAddressLine2
Stephenson Road, Severalls Industrial Park
provider.postalAddressTownCity
Colchester
provider.region
East
provider.postalCode
CO4 9QR
provider.uprn
100091470093
provider.onspdLatitude
51.9220456
provider.onspdLongitude
0.9312074
provider.onspdIcbCode
E54000023
provider.onspdIcbName
NHS Suffolk and North East Essex Integrated Care Board
provider.mainPhoneNumber
01424754739
provider.inspectionDirectorate
Adult social care
provider.constituency
Colchester
provider.localAuthority
Essex
provider.lastInspection.date
2022-03-28
provider.regulatedActivities.0.name
Personal care
provider.regulatedActivities.0.code
RA1
provider.regulatedActivities.0.nominatedIndividual.personTitle
Mrs
provider.regulatedActivities.0.nominatedIndividual.personGivenName
Charlotte Kathleen
provider.regulatedActivities.0.nominatedIndividual.personFamilyName
Donald
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S2
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true
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Community based adult social care services
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1-121750299
location.providerId
1-101676936
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Location
location.type
Social Care Org
location.name
Quality Homecare
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BD214
location.brandName
BRAND Cera Care
location.onspdCcgCode
E38000235
location.onspdCcgName
NHS East Sussex CCG
location.onspdIcbCode
E54000064
location.onspdIcbName
NHS Sussex Integrated Care Board
location.odsCode
VN28G
location.registrationStatus
Registered
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2010-11-17
location.dormancy
N
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50.8834845
location.onspdLongitude
0.5781545
location.careHome
N
location.inspectionDirectorate
Adult social care
location.postalAddressLine1
402 The Ridge
location.postalAddressTownCity
Hastings
location.postalAddressCounty
East Sussex
location.region
South East
location.postalCode
TN34 2RR
location.uprn
100060039478
location.mainPhoneNumber
01424754739
location.registeredManagerAbsentDate
2026-03-11
location.numberOfBeds
0
location.constituency
Hastings and Rye
location.localAuthority
East Sussex
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2018-08-28
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2018-10-03
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Personal care
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RA1
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Homecare agencies
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Domiciliary care service
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Caring for adults over 65 yrs
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Caring for adults under 65 yrs
location.specialisms.2.name
Caring for children
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Dementia
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Eating disorders
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Learning disabilities
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Mental health conditions
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Physical disabilities
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Sensory impairment
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Services for everyone
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Substance misuse problems
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S2
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true
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Community based adult social care services
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2017-08-09
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Requires improvement
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Safe
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Good
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Well-led
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Requires improvement
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Caring
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Good
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Responsive
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Requires improvement
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Effective
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Good
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2016-05-25
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Requires improvement
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Safe
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Good
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Well-led
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Requires improvement
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Caring
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Good
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Responsive
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Requires improvement
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Effective
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Requires improvement
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Good
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Safe
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Good
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Well-led
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Good
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Caring
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Good
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Responsive
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Good
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Effective
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Good
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2018-10-03
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2017-08-09
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location.assessmentServiceGroup.0.assessmentServiceId
272
location.assessmentServiceGroup.0.assessmentServiceName
Homecare
location.assessmentServiceGroup.0.status
Active
location.assessment.0.assessmentPlanPublishedDateTime
2025-12-15 09:00:00
location.assessment.0.ratings.asgRatings.0.assessmentPlanId
AP17517
location.assessment.0.ratings.asgRatings.0.title
Ongoing Assessment for Quality Homecare
location.assessment.0.ratings.asgRatings.0.assessmentDate
2025-10-03
location.assessment.0.ratings.asgRatings.0.assessmentPlanStatus
Active
location.assessment.0.ratings.asgRatings.0.name
Homecare
location.assessment.0.ratings.asgRatings.0.rating
Good
location.assessment.0.ratings.asgRatings.0.status
Current
location.assessment.0.ratings.asgRatings.0.commentary
<p>Date of Assessment: 13 October 2025 to the 17 October 2025. A1 quality Homecare is a domiciliary care service providing support to people in their own homes. The Care Quality Commission only regulates services providing personal care and...
location.assessment.0.ratings.asgRatings.0.commentaryDate
2025-11-20
location.assessment.0.ratings.asgRatings.0.narrative
The service is performing well and meeting our expectations.
location.assessment.0.ratings.asgRatings.0.overallPeopleExperience
<p style="text-align:justify">People told us they felt safe when being supported in their homes by staff from the service. They told us that knew their carers well and that any risks or concerns had been assessed and were managed. A person...
location.assessment.0.ratings.asgRatings.0.overallPeopleExperienceDate
2025-11-20
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.0.name
Caring
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.0.rating
Good
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.0.status
Assessed
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.0.commentary
<p>Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. </p><p>At our last assessment we rated this key question good. At this assessment the rating ha...
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.0.commentaryDate
2025-11-20
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.0.narrative
This service is caring
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.0.percentageScore
70
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.0.topicareas.0.name
Independence, choice and control
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.0.topicareas.0.qualityStatementId
17
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.0.topicareas.0.status
Assessed
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.0.topicareas.0.evidenceCategory.0.evidenceCategoryId
1
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.0.topicareas.0.evidenceCategory.0.commentary
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.0.topicareas.0.evidenceCategory.0.commentaryDate
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.0.topicareas.0.evidenceCategory.1.evidenceCategoryId
2
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.0.topicareas.0.evidenceCategory.1.commentary
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.0.topicareas.0.evidenceCategory.1.commentaryDate
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.0.topicareas.0.evidenceCategory.2.evidenceCategoryId
5
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.0.topicareas.0.evidenceCategory.2.commentary
<p>The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing. Staff promoted people’s independence, supporting them to achieve daily tasks and activities...
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.0.topicareas.0.evidenceCategory.2.commentaryDate
2025-11-20
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.0.topicareas.0.qualityStatementscore
3 - Evidence shows a good standard of care
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.0.topicareas.1.name
Kindness, compassion and dignity
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.0.topicareas.1.qualityStatementId
15
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.0.topicareas.1.status
Assessed
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.0.topicareas.1.evidenceCategory.0.evidenceCategoryId
1
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.0.topicareas.1.evidenceCategory.0.commentary
<p>The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect. People told us they were treated with respect,...
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.0.topicareas.1.evidenceCategory.0.commentaryDate
2025-11-20
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.0.topicareas.1.evidenceCategory.1.evidenceCategoryId
2
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.0.topicareas.1.evidenceCategory.1.commentary
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.0.topicareas.1.evidenceCategory.1.commentaryDate
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.0.topicareas.1.evidenceCategory.2.evidenceCategoryId
3
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.0.topicareas.1.evidenceCategory.2.commentary
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.0.topicareas.1.evidenceCategory.2.commentaryDate
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.0.topicareas.1.qualityStatementscore
3 - Evidence shows a good standard of care
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.0.topicareas.2.name
Responding to people’s immediate needs
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.0.topicareas.2.qualityStatementId
18
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.0.topicareas.2.status
Assessed
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.0.topicareas.2.evidenceCategory.0.evidenceCategoryId
1
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.0.topicareas.2.evidenceCategory.0.commentary
<p>The provider did not always listen to and understand people’s needs, views and wishes. Staff did not always respond to people’s needs in the moment or act to minimise any discomfort, concern or distress. Feedback from people was mixed re...
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.0.topicareas.2.evidenceCategory.0.commentaryDate
2025-11-20
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.0.topicareas.2.evidenceCategory.1.evidenceCategoryId
2
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.0.topicareas.2.evidenceCategory.1.commentary
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.0.topicareas.2.evidenceCategory.1.commentaryDate
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.0.topicareas.2.qualityStatementscore
2 - Evidence shows some shortfalls in the standard of care
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.0.topicareas.3.name
Treating people as individuals
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.0.topicareas.3.qualityStatementId
16
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.0.topicareas.3.status
Assessed
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.0.topicareas.3.evidenceCategory.0.evidenceCategoryId
1
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.0.topicareas.3.evidenceCategory.0.commentary
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.0.topicareas.3.evidenceCategory.0.commentaryDate
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.0.topicareas.3.evidenceCategory.1.evidenceCategoryId
2
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.0.topicareas.3.evidenceCategory.1.commentary
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.0.topicareas.3.evidenceCategory.1.commentaryDate
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.0.topicareas.3.evidenceCategory.2.evidenceCategoryId
5
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.0.topicareas.3.evidenceCategory.2.commentary
<p>The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protect...
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.0.topicareas.3.evidenceCategory.2.commentaryDate
2025-11-20
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.0.topicareas.3.qualityStatementscore
3 - Evidence shows a good standard of care
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.0.topicareas.4.name
Workforce wellbeing and enablement
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.0.topicareas.4.qualityStatementId
19
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.0.topicareas.4.status
Assessed
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.0.topicareas.4.evidenceCategory.0.evidenceCategoryId
2
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.0.topicareas.4.evidenceCategory.0.commentary
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.0.topicareas.4.evidenceCategory.0.commentaryDate
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.0.topicareas.4.evidenceCategory.1.evidenceCategoryId
5
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.0.topicareas.4.evidenceCategory.1.commentary
<p>The provider cared about and promoted the wellbeing of their staff and supported and enabled staff to always deliver person-centred care. Staff were supported by managers to achieve a positive work life balance. Day-to-day support was pr...
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.0.topicareas.4.evidenceCategory.1.commentaryDate
2025-11-20
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.0.topicareas.4.qualityStatementscore
3 - Evidence shows a good standard of care
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.1.name
Effective
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.1.rating
Good
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.1.status
Assessed
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.1.commentary
<p>Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence. </p><p>At our last assessment we rated this key questio...
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.1.commentaryDate
2025-11-20
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.1.narrative
This service is effective
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.1.percentageScore
71
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.1.topicareas.0.name
Assessing needs
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.1.topicareas.0.qualityStatementId
9
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.1.topicareas.0.status
Assessed
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.1.topicareas.0.evidenceCategory.0.evidenceCategoryId
1
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.1.topicareas.0.evidenceCategory.0.commentary
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.1.topicareas.0.evidenceCategory.0.commentaryDate
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.1.topicareas.0.evidenceCategory.1.evidenceCategoryId
2
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.1.topicareas.0.evidenceCategory.1.commentary
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.1.topicareas.0.evidenceCategory.1.commentaryDate
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.1.topicareas.0.evidenceCategory.2.evidenceCategoryId
5
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.1.topicareas.0.evidenceCategory.2.commentary
<p>The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them. A pre-assessment process was in place for new people wanting to use the service....
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.1.topicareas.0.evidenceCategory.2.commentaryDate
2025-11-20
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.1.topicareas.0.qualityStatementscore
3 - Evidence shows a good standard of care
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.1.topicareas.1.name
Consent to care and treatment
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.1.topicareas.1.qualityStatementId
14
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.1.topicareas.1.status
Assessed
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.1.topicareas.1.evidenceCategory.0.evidenceCategoryId
1
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.1.topicareas.1.evidenceCategory.0.commentary
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.1.topicareas.1.evidenceCategory.0.commentaryDate
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.1.topicareas.1.evidenceCategory.1.evidenceCategoryId
2
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.1.topicareas.1.evidenceCategory.1.commentary
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.1.topicareas.1.evidenceCategory.1.commentaryDate
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.1.topicareas.1.evidenceCategory.2.evidenceCategoryId
5
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.1.topicareas.1.evidenceCategory.2.commentary
<p>The provider told people about their rights around consent and respected these when delivering person-centred care and treatment. People’s ability to understand questions and to consent to care and support were recorded as part of the in...
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.1.topicareas.1.evidenceCategory.2.commentaryDate
2025-11-20
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.1.topicareas.1.qualityStatementscore
3 - Evidence shows a good standard of care
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.1.topicareas.2.name
Delivering evidence-based care and treatment
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.1.topicareas.2.qualityStatementId
10
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.1.topicareas.2.status
Assessed
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.1.topicareas.2.evidenceCategory.0.evidenceCategoryId
1
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.1.topicareas.2.evidenceCategory.0.commentary
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.1.topicareas.2.evidenceCategory.0.commentaryDate
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.1.topicareas.2.evidenceCategory.1.evidenceCategoryId
2
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.1.topicareas.2.evidenceCategory.1.commentary
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.1.topicareas.2.evidenceCategory.1.commentaryDate
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.1.topicareas.2.evidenceCategory.2.evidenceCategoryId
5
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.1.topicareas.2.evidenceCategory.2.commentary
<p>The provider planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards. Staff knew people...
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.1.topicareas.2.evidenceCategory.2.commentaryDate
2025-11-20
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.1.topicareas.2.qualityStatementscore
3 - Evidence shows a good standard of care
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.1.topicareas.3.name
How staff, teams and services work together
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.1.topicareas.3.qualityStatementId
11
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.1.topicareas.3.status
Assessed
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.1.topicareas.3.evidenceCategory.0.evidenceCategoryId
1
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.1.topicareas.3.evidenceCategory.0.commentary
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.1.topicareas.3.evidenceCategory.0.commentaryDate
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.1.topicareas.3.evidenceCategory.1.evidenceCategoryId
2
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.1.topicareas.3.evidenceCategory.1.commentary
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.1.topicareas.3.evidenceCategory.1.commentaryDate
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.1.topicareas.3.evidenceCategory.2.evidenceCategoryId
3
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.1.topicareas.3.evidenceCategory.2.commentary
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.1.topicareas.3.evidenceCategory.2.commentaryDate
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.1.topicareas.3.evidenceCategory.3.evidenceCategoryId
5
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.1.topicareas.3.evidenceCategory.3.commentary
<p>The provider worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services. Positive professional rel...
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.1.topicareas.3.evidenceCategory.3.commentaryDate
2025-11-20
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.1.topicareas.3.qualityStatementscore
3 - Evidence shows a good standard of care
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.1.topicareas.4.name
Monitoring and improving outcomes
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.1.topicareas.4.qualityStatementId
13
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.1.topicareas.4.status
Assessed
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.1.topicareas.4.evidenceCategory.0.evidenceCategoryId
1
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.1.topicareas.4.evidenceCategory.0.commentary
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.1.topicareas.4.evidenceCategory.0.commentaryDate
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.1.topicareas.4.evidenceCategory.1.evidenceCategoryId
2
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.1.topicareas.4.evidenceCategory.1.commentary
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.1.topicareas.4.evidenceCategory.1.commentaryDate
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.1.topicareas.4.evidenceCategory.2.evidenceCategoryId
5
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.1.topicareas.4.evidenceCategory.2.commentary
<p>The provider routinely monitored people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent, and that they met both clinical expectations and the expectations of people themselves. Dif...
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.1.topicareas.4.evidenceCategory.2.commentaryDate
2025-11-20
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.1.topicareas.4.qualityStatementscore
3 - Evidence shows a good standard of care
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.1.topicareas.5.name
Supporting people to live healthier lives
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.1.topicareas.5.qualityStatementId
12
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.1.topicareas.5.status
Assessed
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.1.topicareas.5.evidenceCategory.0.evidenceCategoryId
1
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.1.topicareas.5.evidenceCategory.0.commentary
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.1.topicareas.5.evidenceCategory.0.commentaryDate
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.1.topicareas.5.evidenceCategory.1.evidenceCategoryId
2
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.1.topicareas.5.evidenceCategory.1.commentary
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.1.topicareas.5.evidenceCategory.1.commentaryDate
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.1.topicareas.5.evidenceCategory.2.evidenceCategoryId
5
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.1.topicareas.5.evidenceCategory.2.commentary
<p>The provider did not always support people to manage their health and wellbeing, so people could not always maximise their independence, choice and control. Staff did not always support people to live healthier lives, or where possible,...
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.1.topicareas.5.evidenceCategory.2.commentaryDate
2025-11-20
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.1.topicareas.5.qualityStatementscore
2 - Evidence shows some shortfalls in the standard of care
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.2.name
Responsive
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.2.rating
Good
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.2.status
Assessed
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.2.commentary
<p>Responsive – this means we looked for evidence that the provider met people’s needs.</p><p>At our last assessment we rated this key question good. At this assessment the rating has remained good.</p><p>This meant people’s needs were met...
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.2.commentaryDate
2025-11-20
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.2.narrative
This service is responsive
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.2.percentageScore
68
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.2.topicareas.0.name
Care provision, Integration and continuity
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.2.topicareas.0.qualityStatementId
21
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.2.topicareas.0.status
Assessed
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.2.topicareas.0.evidenceCategory.0.evidenceCategoryId
1
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.2.topicareas.0.evidenceCategory.0.commentary
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.2.topicareas.0.evidenceCategory.0.commentaryDate
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.2.topicareas.0.evidenceCategory.1.evidenceCategoryId
2
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.2.topicareas.0.evidenceCategory.1.commentary
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.2.topicareas.0.evidenceCategory.1.commentaryDate
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.2.topicareas.0.evidenceCategory.2.evidenceCategoryId
3
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.2.topicareas.0.evidenceCategory.2.commentary
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.2.topicareas.0.evidenceCategory.2.commentaryDate
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.2.topicareas.0.evidenceCategory.3.evidenceCategoryId
5
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.2.topicareas.0.evidenceCategory.3.commentary
<p>The provider understood the diverse health and care needs of people and their local communities, so care was joined-up, flexible and supported choice and continuity. Some people lived with complex health and social care needs. The servic...
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.2.topicareas.0.evidenceCategory.3.commentaryDate
2025-11-20
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.2.topicareas.0.qualityStatementscore
3 - Evidence shows a good standard of care
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.2.topicareas.1.name
Equity in access
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.2.topicareas.1.qualityStatementId
24
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.2.topicareas.1.status
Assessed
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.2.topicareas.1.evidenceCategory.0.evidenceCategoryId
1
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.2.topicareas.1.evidenceCategory.0.commentary
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.2.topicareas.1.evidenceCategory.0.commentaryDate
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.2.topicareas.1.evidenceCategory.1.evidenceCategoryId
2
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.2.topicareas.1.evidenceCategory.1.commentary
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.2.topicareas.1.evidenceCategory.1.commentaryDate
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.2.topicareas.1.evidenceCategory.2.evidenceCategoryId
3
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.2.topicareas.1.evidenceCategory.2.commentary
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.2.topicareas.1.evidenceCategory.2.commentaryDate
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.2.topicareas.1.evidenceCategory.3.evidenceCategoryId
5
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.2.topicareas.1.evidenceCategory.3.commentary
<p>The provider made sure that people could access the care, support and treatment they needed when they needed it. The positive working relationship developed between the service and statutory health and social care partners ensured that p...
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.2.topicareas.1.evidenceCategory.3.commentaryDate
2025-11-20
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.2.topicareas.1.qualityStatementscore
3 - Evidence shows a good standard of care
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.2.topicareas.2.name
Equity in experiences and outcomes
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.2.topicareas.2.qualityStatementId
25
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.2.topicareas.2.status
Assessed
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.2.topicareas.2.evidenceCategory.0.evidenceCategoryId
1
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.2.topicareas.2.evidenceCategory.0.commentary
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.2.topicareas.2.evidenceCategory.0.commentaryDate
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.2.topicareas.2.evidenceCategory.1.evidenceCategoryId
2
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.2.topicareas.2.evidenceCategory.1.commentary
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.2.topicareas.2.evidenceCategory.1.commentaryDate
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.2.topicareas.2.evidenceCategory.2.evidenceCategoryId
5
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.2.topicareas.2.evidenceCategory.2.commentary
<p>Staff and leaders actively listened to information about people who are most likely to experience inequality in experience or outcomes and tailored their care, support and treatment in response to this. People were supported with kindnes...
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.2.topicareas.2.evidenceCategory.2.commentaryDate
2025-11-20
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.2.topicareas.2.qualityStatementscore
3 - Evidence shows a good standard of care
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.2.topicareas.3.name
Listening to and involving people
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.2.topicareas.3.qualityStatementId
23
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.2.topicareas.3.status
Assessed
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.2.topicareas.3.evidenceCategory.0.evidenceCategoryId
1
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.2.topicareas.3.evidenceCategory.0.commentary
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.2.topicareas.3.evidenceCategory.0.commentaryDate
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.2.topicareas.3.evidenceCategory.1.evidenceCategoryId
2
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.2.topicareas.3.evidenceCategory.1.commentary
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.2.topicareas.3.evidenceCategory.1.commentaryDate
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.2.topicareas.3.evidenceCategory.2.evidenceCategoryId
5
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.2.topicareas.3.evidenceCategory.2.commentary
<p>The provider did not always make it easy for people to share feedback and ideas, or raise complaints about their care, treatment and support. Staff did not always involve people in decisions about their care or tell them what had changed...
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.2.topicareas.3.evidenceCategory.2.commentaryDate
2025-11-20
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.2.topicareas.3.qualityStatementscore
2 - Evidence shows some shortfalls in the standard of care
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.2.topicareas.4.name
Person-centred Care
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.2.topicareas.4.qualityStatementId
20
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.2.topicareas.4.status
Assessed
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.2.topicareas.4.evidenceCategory.0.evidenceCategoryId
1
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.2.topicareas.4.evidenceCategory.0.commentary
<p>The provider made sure people were at the centre of their care and treatment choices and they decided, in partnership with people, how to respond to any relevant changes in people’s needs.People were supported in a person-centred way wit...
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.2.topicareas.4.evidenceCategory.0.commentaryDate
2025-11-20
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.2.topicareas.4.evidenceCategory.1.evidenceCategoryId
2
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.2.topicareas.4.evidenceCategory.1.commentary
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.2.topicareas.4.evidenceCategory.1.commentaryDate
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.2.topicareas.4.qualityStatementscore
3 - Evidence shows a good standard of care
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.2.topicareas.5.name
Planning for the future
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.2.topicareas.5.qualityStatementId
26
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.2.topicareas.5.status
Assessed
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.2.topicareas.5.evidenceCategory.0.evidenceCategoryId
1
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.2.topicareas.5.evidenceCategory.0.commentary
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.2.topicareas.5.evidenceCategory.0.commentaryDate
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.2.topicareas.5.evidenceCategory.1.evidenceCategoryId
2
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.2.topicareas.5.evidenceCategory.1.commentary
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.2.topicareas.5.evidenceCategory.1.commentaryDate
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.2.topicareas.5.evidenceCategory.2.evidenceCategoryId
5
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.2.topicareas.5.evidenceCategory.2.commentary
<p>People were supported to plan for important life changes, so they could have enough time to make informed decisions about their future, including at the end of their life. People were given the opportunity at the pre-assessment stage and...
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.2.topicareas.5.evidenceCategory.2.commentaryDate
2025-11-20
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.2.topicareas.5.qualityStatementscore
3 - Evidence shows a good standard of care
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.2.topicareas.6.name
Providing Information
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.2.topicareas.6.qualityStatementId
22
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.2.topicareas.6.status
Assessed
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.2.topicareas.6.evidenceCategory.0.evidenceCategoryId
1
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.2.topicareas.6.evidenceCategory.0.commentary
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.2.topicareas.6.evidenceCategory.0.commentaryDate
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.2.topicareas.6.evidenceCategory.1.evidenceCategoryId
2
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.2.topicareas.6.evidenceCategory.1.commentary
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.2.topicareas.6.evidenceCategory.1.commentaryDate
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.2.topicareas.6.evidenceCategory.2.evidenceCategoryId
5
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.2.topicareas.6.evidenceCategory.2.commentary
<p>The provider did not always supply appropriate, accurate and up-to-date information in formats that were tailored to individual needs. Feedback from people and relatives about communications with the service was mixed. Some told us they...
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.2.topicareas.6.evidenceCategory.2.commentaryDate
2025-11-20
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.2.topicareas.6.qualityStatementscore
2 - Evidence shows some shortfalls in the standard of care
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.3.name
Safe
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.3.rating
Good
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.3.status
Assessed
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.3.commentary
<p>Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. </p><p>At our last assessment we rated this key question good. At this assessment the rating has remained good.</p><p>This meant people we...
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.3.commentaryDate
2025-11-20
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.3.narrative
This service is safe
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.3.percentageScore
75
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.3.topicareas.0.name
Infection prevention and control
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.3.topicareas.0.qualityStatementId
7
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.3.topicareas.0.status
Assessed
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.3.topicareas.0.evidenceCategory.0.evidenceCategoryId
1
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.3.topicareas.0.evidenceCategory.0.commentary
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.3.topicareas.0.evidenceCategory.0.commentaryDate
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.3.topicareas.0.evidenceCategory.1.evidenceCategoryId
2
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.3.topicareas.0.evidenceCategory.1.commentary
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.3.topicareas.0.evidenceCategory.1.commentaryDate
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.3.topicareas.0.evidenceCategory.2.evidenceCategoryId
5
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.3.topicareas.0.evidenceCategory.2.commentary
<p>The provider assessed and managed the risk of infection. They detected and controlled the risk of it spreading and shared concerns with appropriate agencies promptly. People and their relatives told us that care staff wore masks and used...
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.3.topicareas.0.evidenceCategory.2.commentaryDate
2025-11-20
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.3.topicareas.0.qualityStatementscore
3 - Evidence shows a good standard of care
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.3.topicareas.1.name
Involving people to manage risks
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.3.topicareas.1.qualityStatementId
4
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.3.topicareas.1.status
Assessed
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.3.topicareas.1.evidenceCategory.0.evidenceCategoryId
1
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.3.topicareas.1.evidenceCategory.0.commentary
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.3.topicareas.1.evidenceCategory.0.commentaryDate
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.3.topicareas.1.evidenceCategory.1.evidenceCategoryId
2
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.3.topicareas.1.evidenceCategory.1.commentary
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.3.topicareas.1.evidenceCategory.1.commentaryDate
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.3.topicareas.1.evidenceCategory.2.evidenceCategoryId
5
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.3.topicareas.1.evidenceCategory.2.commentary
<p>The provider worked with people to understand and manage risks by thinking holistically. Staff provided care to meet people’s needs that was safe, supportive and enabled people to do the things that mattered to them. Risk assessments wer...
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.3.topicareas.1.evidenceCategory.2.commentaryDate
2025-11-20
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.3.topicareas.1.qualityStatementscore
3 - Evidence shows a good standard of care
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.3.topicareas.2.name
Learning culture
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.3.topicareas.2.qualityStatementId
1
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.3.topicareas.2.status
Assessed
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.3.topicareas.2.evidenceCategory.0.evidenceCategoryId
1
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.3.topicareas.2.evidenceCategory.0.commentary
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.3.topicareas.2.evidenceCategory.0.commentaryDate
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.3.topicareas.2.evidenceCategory.1.evidenceCategoryId
2
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.3.topicareas.2.evidenceCategory.1.commentary
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.3.topicareas.2.evidenceCategory.1.commentaryDate
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.3.topicareas.2.evidenceCategory.2.evidenceCategoryId
5
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.3.topicareas.2.evidenceCategory.2.commentary
<p>The provider had a proactive and positive culture of safety, based on openness and honesty. Staff listened to concerns about safety and investigated and reported safety events. Lessons were learnt to continually identify and embed good p...
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.3.topicareas.2.evidenceCategory.2.commentaryDate
2025-11-20
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.3.topicareas.2.qualityStatementscore
3 - Evidence shows a good standard of care
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.3.topicareas.3.name
Medicines optimisation
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.3.topicareas.3.qualityStatementId
8
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.3.topicareas.3.status
Assessed
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.3.topicareas.3.evidenceCategory.0.evidenceCategoryId
1
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.3.topicareas.3.evidenceCategory.0.commentary
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.3.topicareas.3.evidenceCategory.0.commentaryDate
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.3.topicareas.3.evidenceCategory.1.evidenceCategoryId
2
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.3.topicareas.3.evidenceCategory.1.commentary
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.3.topicareas.3.evidenceCategory.1.commentaryDate
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.3.topicareas.3.evidenceCategory.2.evidenceCategoryId
5
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.3.topicareas.3.evidenceCategory.2.commentary
<p>The provider made sure that medicines and treatments were safe and met people’s needs, capacities and preferences. Staff involved people in planning, including when changes happened. Some people were independent with their medicines or r...
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.3.topicareas.3.evidenceCategory.2.commentaryDate
2025-11-20
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.3.topicareas.3.qualityStatementscore
3 - Evidence shows a good standard of care
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.3.topicareas.4.name
Safe and effective staffing
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.3.topicareas.4.qualityStatementId
6
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.3.topicareas.4.status
Assessed
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.3.topicareas.4.evidenceCategory.0.evidenceCategoryId
1
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.3.topicareas.4.evidenceCategory.0.commentary
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.3.topicareas.4.evidenceCategory.0.commentaryDate
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.3.topicareas.4.evidenceCategory.1.evidenceCategoryId
2
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.3.topicareas.4.evidenceCategory.1.commentary
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.3.topicareas.4.evidenceCategory.1.commentaryDate
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.3.topicareas.4.evidenceCategory.2.evidenceCategoryId
5
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.3.topicareas.4.evidenceCategory.2.commentary
<p>The provider made sure there were enough qualified, skilled and experienced staff, who received effective support, supervision and development. They worked together well to provide safe care that met people’s individual needs. Staff had...
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.3.topicareas.4.evidenceCategory.2.commentaryDate
2025-11-20
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.3.topicareas.4.qualityStatementscore
3 - Evidence shows a good standard of care
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.3.topicareas.5.name
Safe environments
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.3.topicareas.5.qualityStatementId
5
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.3.topicareas.5.status
Assessed
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.3.topicareas.5.evidenceCategory.0.evidenceCategoryId
1
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.3.topicareas.5.evidenceCategory.0.commentary
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.3.topicareas.5.evidenceCategory.0.commentaryDate
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.3.topicareas.5.evidenceCategory.1.evidenceCategoryId
2
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.3.topicareas.5.evidenceCategory.1.commentary
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.3.topicareas.5.evidenceCategory.1.commentaryDate
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.3.topicareas.5.evidenceCategory.2.evidenceCategoryId
5
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.3.topicareas.5.evidenceCategory.2.commentary
<p>The provider detected and controlled potential risks in the care environment. They made sure equipment, facilities and technology supported the delivery of safe care. Part of the pre-assessment process involved an environmental risk asse...
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.3.topicareas.5.evidenceCategory.2.commentaryDate
2025-11-20
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.3.topicareas.5.qualityStatementscore
3 - Evidence shows a good standard of care
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.3.topicareas.6.name
Safe systems, pathways and transitions
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.3.topicareas.6.qualityStatementId
2
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.3.topicareas.6.status
Assessed
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.3.topicareas.6.evidenceCategory.0.evidenceCategoryId
1
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.3.topicareas.6.evidenceCategory.0.commentary
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.3.topicareas.6.evidenceCategory.0.commentaryDate
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.3.topicareas.6.evidenceCategory.1.evidenceCategoryId
2
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.3.topicareas.6.evidenceCategory.1.commentary
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.3.topicareas.6.evidenceCategory.1.commentaryDate
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.3.topicareas.6.evidenceCategory.2.evidenceCategoryId
3
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.3.topicareas.6.evidenceCategory.2.commentary
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.3.topicareas.6.evidenceCategory.2.commentaryDate
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.3.topicareas.6.evidenceCategory.3.evidenceCategoryId
5
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.3.topicareas.6.evidenceCategory.3.commentary
<p>The provider worked with people and healthcare partners to establish and maintain safe systems of care, in which safety was managed or monitored. They made sure there was continuity of care, including when people moved between different...
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.3.topicareas.6.evidenceCategory.3.commentaryDate
2025-11-20
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.3.topicareas.6.qualityStatementscore
3 - Evidence shows a good standard of care
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.3.topicareas.7.name
Safeguarding
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.3.topicareas.7.qualityStatementId
3
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.3.topicareas.7.status
Assessed
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.3.topicareas.7.evidenceCategory.0.evidenceCategoryId
1
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.3.topicareas.7.evidenceCategory.0.commentary
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.3.topicareas.7.evidenceCategory.0.commentaryDate
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.3.topicareas.7.evidenceCategory.1.evidenceCategoryId
2
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.3.topicareas.7.evidenceCategory.1.commentary
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.3.topicareas.7.evidenceCategory.1.commentaryDate
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.3.topicareas.7.evidenceCategory.2.evidenceCategoryId
5
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.3.topicareas.7.evidenceCategory.2.commentary
<p>The provider worked with people and healthcare partners to understand what being safe meant to them and the best way to achieve that. Staff concentrated on improving people’s lives while protecting their right to live in safety, free fro...
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.3.topicareas.7.evidenceCategory.2.commentaryDate
2025-11-20
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.3.topicareas.7.qualityStatementscore
3 - Evidence shows a good standard of care
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.4.name
Well-led
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.4.rating
Good
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.4.status
Assessed
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.4.commentary
<p>Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.</p><p>At our last assessmen...
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.4.commentaryDate
2025-11-20
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.4.narrative
This service is well-led
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.4.percentageScore
75
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.4.topicareas.0.name
Capable, compassionate and inclusive leaders
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.4.topicareas.0.qualityStatementId
28
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.4.topicareas.0.status
Assessed
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.4.topicareas.0.evidenceCategory.0.evidenceCategoryId
2
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.4.topicareas.0.evidenceCategory.0.commentary
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.4.topicareas.0.evidenceCategory.0.commentaryDate
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.4.topicareas.0.evidenceCategory.1.evidenceCategoryId
5
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.4.topicareas.0.evidenceCategory.1.commentary
<p>The provider had inclusive leaders at all levels who understood the context in which they delivered care, treatment and support and embodied the culture and values of their workforce and organisation. Leaders had the skills, knowledge, e...
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.4.topicareas.0.evidenceCategory.1.commentaryDate
2025-11-20
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.4.topicareas.0.qualityStatementscore
3 - Evidence shows a good standard of care
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.4.topicareas.1.name
Freedom to speak up
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.4.topicareas.1.qualityStatementId
29
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.4.topicareas.1.status
Assessed
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.4.topicareas.1.evidenceCategory.0.evidenceCategoryId
2
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.4.topicareas.1.evidenceCategory.0.commentary
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.4.topicareas.1.evidenceCategory.0.commentaryDate
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.4.topicareas.1.evidenceCategory.1.evidenceCategoryId
5
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.4.topicareas.1.evidenceCategory.1.commentary
<p>The provider fostered a positive culture where people felt they could speak up and their voice would be heard. Staff were able to speak up and provide feedback about the service. They had a variety of ways to do this and they were encour...
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.4.topicareas.1.evidenceCategory.1.commentaryDate
2025-11-20
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.4.topicareas.1.qualityStatementscore
3 - Evidence shows a good standard of care
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.4.topicareas.2.name
Governance, management and sustainability
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.4.topicareas.2.qualityStatementId
31
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.4.topicareas.2.status
Assessed
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.4.topicareas.2.evidenceCategory.0.evidenceCategoryId
2
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.4.topicareas.2.evidenceCategory.0.commentary
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.4.topicareas.2.evidenceCategory.0.commentaryDate
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.4.topicareas.2.evidenceCategory.1.evidenceCategoryId
5
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.4.topicareas.2.evidenceCategory.1.commentary
<p>The provider had clear responsibilities, roles, systems of accountability and good governance. They used these to manage and deliver good quality, sustainable care, treatment and support. They acted on the best information about risk, pe...
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.4.topicareas.2.evidenceCategory.1.commentaryDate
2025-11-20
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.4.topicareas.2.qualityStatementscore
3 - Evidence shows a good standard of care
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.4.topicareas.3.name
Learning, improvement and innovation
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.4.topicareas.3.qualityStatementId
33
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.4.topicareas.3.status
Assessed
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.4.topicareas.3.evidenceCategory.0.evidenceCategoryId
2
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.4.topicareas.3.evidenceCategory.0.commentary
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.4.topicareas.3.evidenceCategory.0.commentaryDate
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.4.topicareas.3.evidenceCategory.1.evidenceCategoryId
5
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.4.topicareas.3.evidenceCategory.1.commentary
<p>The provider focused on continuous learning, innovation and improvement across the organisation and local system. They encouraged creative ways of delivering equality of experience, outcome and quality of life for people. They actively c...
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.4.topicareas.3.evidenceCategory.1.commentaryDate
2025-11-20
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.4.topicareas.3.qualityStatementscore
3 - Evidence shows a good standard of care
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.4.topicareas.4.name
Partnerships and communities
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.4.topicareas.4.qualityStatementId
32
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.4.topicareas.4.status
Assessed
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.4.topicareas.4.evidenceCategory.0.evidenceCategoryId
1
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.4.topicareas.4.evidenceCategory.0.commentary
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.4.topicareas.4.evidenceCategory.0.commentaryDate
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.4.topicareas.4.evidenceCategory.1.evidenceCategoryId
2
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.4.topicareas.4.evidenceCategory.1.commentary
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.4.topicareas.4.evidenceCategory.1.commentaryDate
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.4.topicareas.4.evidenceCategory.2.evidenceCategoryId
3
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.4.topicareas.4.evidenceCategory.2.commentary
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.4.topicareas.4.evidenceCategory.2.commentaryDate
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.4.topicareas.4.evidenceCategory.3.evidenceCategoryId
5
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.4.topicareas.4.evidenceCategory.3.commentary
<p>The provider understood their duty to collaborate and work in partnership, so services worked seamlessly for people. They shared information and learning with partners and collaborated for improvement. The registered manager worked well...
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.4.topicareas.4.evidenceCategory.3.commentaryDate
2025-11-20
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.4.topicareas.4.qualityStatementscore
3 - Evidence shows a good standard of care
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.4.topicareas.5.name
Shared direction and culture
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.4.topicareas.5.qualityStatementId
27
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.4.topicareas.5.status
Assessed
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.4.topicareas.5.evidenceCategory.0.evidenceCategoryId
2
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.4.topicareas.5.evidenceCategory.0.commentary
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.4.topicareas.5.evidenceCategory.0.commentaryDate
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.4.topicareas.5.evidenceCategory.1.evidenceCategoryId
5
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.4.topicareas.5.evidenceCategory.1.commentary
<p>The provider had a shared vision, strategy and culture. This was based on transparency, equity, equality and human rights, diversity and inclusion, engagement, and understanding challenges and the needs of people and their communities. T...
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.4.topicareas.5.evidenceCategory.1.commentaryDate
2025-11-20
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.4.topicareas.5.qualityStatementscore
3 - Evidence shows a good standard of care
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.4.topicareas.6.name
Workforce equality, diversity and inclusion
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.4.topicareas.6.qualityStatementId
30
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.4.topicareas.6.status
Assessed
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.4.topicareas.6.evidenceCategory.0.evidenceCategoryId
2
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.4.topicareas.6.evidenceCategory.0.commentary
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.4.topicareas.6.evidenceCategory.0.commentaryDate
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.4.topicareas.6.evidenceCategory.1.evidenceCategoryId
5
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.4.topicareas.6.evidenceCategory.1.commentary
<p>The provider valued diversity in their workforce. They worked towards an inclusive and fair culture by improving equality and equity for people who worked for them. The registered manager had created a workplace culture that embraced and...
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.4.topicareas.6.evidenceCategory.1.commentaryDate
2025-11-20
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.4.topicareas.6.qualityStatementscore
3 - Evidence shows a good standard of care
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